Singapore Pools operates a number of lotteries and sports betting events, including the TOTO lottery, 4D lottery, and the horse racing. It is a state-owned subsidiary of Tote Board, a statutory authority under the Ministry of Finance, and is the only legalised gaming operator in Singapore. It also provides a range of services for responsible gambling.
Its operations are governed by the Betting Act, which specifies specific conditions and procedures for conducting public lotteries. This ensures that all betting is conducted in a fair and transparent manner. Moreover, it adheres to strict responsible gambling measures, and focuses on adapting its products and services to the needs of its customers.
The company contributes more than $2 billion in taxes and duties to the Government and Tote Board each year, while it donates about $5 million per annum on average to support community efforts. Moreover, it has established an extensive network of responsible gambling helplines and outlets across the country. It also works closely with the Responsible Gambling Council to provide education on responsible gambling.
In addition, the company has set up a dedicated fund of more than $8 million to assist problem gamblers. Besides, it supports research into the causes and effects of gambling. It also provides training to its staff and conducts seminars to raise awareness of responsible gambling. In addition, the company has a team of professionals who are dedicated to monitoring gambling activities in the country.
On Dec 4, 2018, the company experienced a technical issue that affected its retail betting terminals and e-payment services. Customers were unable to place bets for more than an hour, and many outlets displayed “Closed” signs during this time. A spokesperson said that the service was restored progressively from around 1.10pm, but did not disclose the nature of the problem.
The Singapore Pools website is very user-friendly and features a variety of betting markets. It also offers an online account, which allows users to track their betting history and make deposits at any time of day. In addition, the site has an omnichannel presence and is available on mobile devices. The site also has an FAQ section that answers common questions. It is important to note that only citizens and permanent residents of Singapore or those who have an authentic Singapore foreign identification number can use this service. Those who wish to use the service while travelling abroad should check the terms and conditions before making a deposit. The site also requires proof of identity for new accounts. Verification can be done via video call or by visiting a Singapore Pools branch. The verification process usually takes three days.